All our products are available on Amazon.com for 6 territories: The United States, Canada, the United Kingdom, Germany, Australia, and Japan. Please visit our online Amazon store to purchase.
If you are a business customer, please contact our Sales team by email service@paudinpro.com. We will respond to you within 24 hours.
We currently ship orders to the US, the UK, Canada, Germany, Australia, and Japan. More destinations will be available soon.
After an order has shipped, you can track all your packages on Amazon.com. From your Orders, you can find tracking information in your order details.
Please check the order status on Amazon.com and if your purchase hasn’t dispatched yet, send us an email to support@paudinpro.com as quickly as possible. We will do our best to accommodate, however if the order has already been shipped out, we will not be able to make any changes.
All orders are processed within 48 hours after they placed.
We want you to enjoy our product for many years. However, if any defects in materials or craftsmanship of our knives were found within 12 months from the date of purchase, you can easily return the product. In order to do so, you need to provide a return code. Please, contact us at support@paudinpro.com and we will accompany you through the process.
We offer a 12-months full money-back guarantee. During this period, we don’t provide repair service but, instead, we replace a damaged knife with a new one. Check out our Warranty policy to learn more details.
The blades of our knives are stamped in YangJiang, China - the capital of knife crafting with 1400 years of knife production history. All of our craftsmen take personal responsibility to show that Chinese quality can be world-class.
We use high-quality materials from German and Japan depending on the product (specific information is indicated in every product description).
Sometimes it’s difficult to know where to start when buying a kitchen knife. Therefore, we prepared a guide which helps you to save time on searching for the perfect knife and be happy with your purchase.
We provide customer support in English, German, Russian, and Japanese. Feel free to contact us any time you need.
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